Pocket Pro Mattress – Non-Connected coils

To protect your comfort, health, and mattress longevity:

Always use your mattress with its matching base to ensure proper support and durability.

Avoid bending, folding, or standing on the mattress to prevent structural damage.

Flip or rotate your mattress seasonally to help maintain even wear and long-lasting comfort.

Keep your mattress clean, dry, and well-ventilated. Use a mattress protector to guard against spills, dust, and allergens.

Do not modify or alter the mattress structure, as this can void your warranty and affect performance.

Keep the mattress away from open flames or direct heat sources.

Enjoy worry-free delivery with 14 days for refunds and 30 nights for exchanges.
For full details, please visit our Return & Exchange Policy page.

Return & Exchange - Cancellation Policies

If you change your mind after ordering, you can cancel your order on the same day or request an exchange. Returns must be processed within 14 days of receipt, and you will only be responsible for the shipping costs.

Shipping fees will be deducted from the original product price.

You must send a photo of the returned or exchanged product to confirm it is in its original condition and free of defects.

The returned or exchanged product must be packaged and sealed securely for delivery to the shipping company; otherwise, it will be rejected.

For returns or exchanges, we will accept the product and conduct an inspection within 5 business days. Our quality control department will perform this inspection to ensure the product meets our return and exchange policy. Afterward, the refund will be issued to the customer, minus shipping costs.

Refunds will only be processed via bank transfer, Vodafone Cash, or InstaPay.

If your product meets the above conditions, please contact our customer service team, who will guide you through the process of shipping the product back to us.

Please note that if the returned product does not meet the above conditions, it will be rejected and returned to you.

After approval by our After-Sales Service department, you can proceed to:

Exchange your order for another Rikrack product, or receive a full refund.

1. What if I change my mind?

Please contact our Customer Service to proceed with the return process (conditions mentioned above apply).

2. What if the product is defective?

Please contact Customer Service at 01148577788.

We will inspect the item to verify the defect and will get back to you as soon as possible.

In all cases, the return request must be processed within 14 days of the delivery date.

3. What if I received the wrong product? We apologize for any inconvenience. Please contact Customer Service, and we will guide you through the return process (conditions mentioned above apply).

Order Receipt Policy

If you have any questions regarding the status of your order, please contact us via WhatsApp.